Shop policies

Processing Time

Orders are typically processed within 1–3 business days.

Processing time is separate from shipping time. Delivery estimates below begin from the date your order is dispatched.

Shipping

Orders may be shipped from Portugal, Ukraine, or the United States, depending on the destination, product, and available stock.

We offer:

Free standard shipping via national postal services; and

Expedited shipping via UPS.

Estimated Delivery Times

Expedited Shipping

United States: approximately 3–5 business days
European Union: approximately 3–5 business days

Free Standard Shipping

United States: 5–14 business days
Europe: 5–14 business days
United Kingdom: 1–4 weeks
Canada: 1–4 weeks
Australia, New Zealand and Oceania: 2–6 weeks
Asia Pacific: 2–6 weeks
Latin America and the Caribbean: 2–6 weeks

Delivery times are estimates and may vary due to carrier operations, customs clearance, local postal services, holidays, or other circumstances outside our direct control.

If your order is delayed beyond the expected delivery period, please contact us so we can assist with tracking and resolving the issue.

Customs and Import Taxes

U.S. Customers

No additional import duties or tariffs are charged to U.S. customers.

U.S. orders are shipped from our warehouse in the United States, so customers do not pay additional customs duties or import tariffs upon delivery. The price shown at checkout is the final amount payable to us for the order.

Other Countries

For destinations where import duties, taxes, customs charges, or handling fees apply and are not collected at checkout, these charges are the responsibility of the customer.

Customs procedures may occasionally affect delivery times. We will assist with shipment information where reasonably necessary, but customs processing is handled by the relevant authorities and carriers.

Payment Methods

We accept a variety of secure payment methods. Available options may vary depending on your country, currency, and the payment methods shown at checkout.

Shop Pay

Shop Pay

Cards

Visa
Mastercard
American Express
Maestro
UnionPay

Digital Wallets

Apple Pay
Google Pay

Local Payment Methods

Depending on your location, the following payment methods may also be available:

Bancontact
BLIK
iDEAL | Wero
Klarna
MB WAY
MobilePay
Multibanco
TWINT

Returns and Cancellations

Our custom products are made specifically to each customer's requirements, including their logo, artwork, dimensions, or other individual specifications.

Under EU consumer law, the statutory 14-day right of withdrawal does not apply to goods made to the customer's specifications or clearly personalized. This includes custom stamps, dies, branding irons, and other made-to-order products.

As a courtesy, we may accept a cancellation request if we have not yet begun working on the order. Once artwork preparation, machining, tooling, or other custom production work has begun, the order can no longer be cancelled.

Because our products are custom-made, we do not accept returns simply because a customer has changed their mind.

This does not affect your statutory rights if a product is defective, damaged, or does not conform to your order.

Damaged, Defective or Incorrect Items

If your order arrives damaged, please contact us as soon as possible and provide photos of the product and its packaging. If possible, please keep the original packaging while we investigate the issue.

We may also request additional information, such as the package weight, where this may help us resolve a carrier claim.

If a product is defective, damaged during delivery, or does not conform to your order, please contact us. Depending on the circumstances, we will remake or replace the product at our expense or provide an appropriate refund.

Your statutory consumer rights are not affected by this policy.

Delayed or Lost Shipments

If your order has not arrived within the expected delivery period, please contact us so we can investigate the shipment.

Delivery delays do not automatically mean that a parcel has been lost. We may first contact the carrier or postal operator and allow a reasonable period for the shipment to be located or delivered.

If a shipment is confirmed lost, or remains undelivered beyond the applicable delivery period and any reasonable additional period required by law, we will offer a replacement or an appropriate refund.

Nothing in this policy limits any rights you may have under applicable consumer law.